SIMPLIFY– Ultrasound Probe Repair Program
Caring for your ultrasound probes, addressing safety concerns, and repairing minor repairs can save you money and extend the life of your probes. Broken probes can be a patient safety issue and replacing irreparable probes can be costly. MXR Imaging can provide you information, guidance, and our comprehensive Probe Repair Program, SIMPLIFY.
All repairs are performed at our state-of the-art facility in Fishers, Indiana at Conquest Imaging, an MXR Imaging company.
Free Probe Evaluations
Your probe evaluation fee is waived upon receipt of your repair order--a $550-$750 value.
Program Options
Flat Rate Pricing Program: Fill out the form on this page and provide us your probe details. A representative will contact you with your RMA# and instructions to send us your damaged probe. We evaluate to verify which flat rate option a MINOR, MAJOR, or ADVANCED repair is needed. We will begin immediately upon your approval.
Exchange Program: Fill out the form on this page and provide us your probe details. A representative will contact you with a quote, an RMA# and instructions to send us your damaged probe. Upon approval, we’ll overnight your replacement probe at a competitive exchange price.
Outright: Fill out the form on this page. Provide us your probe details. A representative will contact you with a quote for your new or refurbished probe at a competitive price.
Need a Loaner? Just let us know and we’ll overnight you a loaner probe. Once repaired, we send your probe back and you return the loaner within five days of receipt of the repaired probe.
Contact us to find out about our special Probe Pool and Probe Management Programs available for medical facilities.
Capabilities:
- Multiple manufacturers: GE, Philips, Acuson/Siemens, SonoSite, Toshiba, etc.
- Standard Probes, 3D/4D, and TEE Probes
- Minor Repairs and Major Repairs
Definitions
Minor Repair: Single repair (lens, strain relief, etc.)
Major Repair: Two or more minor repairs (lens, strain relief, cable repair, etc.)
Advanced Repair: Array, cable replacement, electronics
Cosmetic Options: are priced separately at lower rates and include: cable whitening, locking knob repair, ID tag replacement, housing reseal, strain relief tear repair, knob tightening, connector touchup.
Why People Prefer Us Over the Competition
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New, Reconditioned, and Certified Pre-owned Systems
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Our Highly Competitive Pricing Will Help You Succeed
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Dedicated Service Team with Quick Response Time
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The MXR Service network covers most major metropolitan areas
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We Strictly Adhere to ISO 13485:2016 Certified Processes
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Service Training and Clinical Applications Training
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Remote Technical Service Support
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Large Archive of Technical Support Videos
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Portable System Depot Repair
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Extensive Probe Repair Capabilities
A Word on Integrity
MXR Imaging is one of the largest independent providers of diagnostic imaging equipment sales, service, training, parts, and supplies in the United States. From our fully operational probe lab in Indiana, we respond to you with the best possible solution every time–if we can fix your probe, we will. Actually, 85% of probes we evaluate are quoted as ‘repairable’–there’s no need to purchase a costly replacement.
Our probe repair philosophy is “if we wouldn’t use it on our own family, it’s just not good enough.” When you trust us with your ultrasound probe repair, know that patient safety and product reliability are our top priorities.