Customer-Focused Service & Repair
MXR Imaging, Inc. partners with health care providers to maintain the maximum up-time and lowest cost of ownership where your ultrasound devices are concerned. Our dedicated ultrasound service engineers receive training on all major makes and models and will visit your site and complete repairs as quickly as possible. The flexibility of our ultrasound field service and our engineers’ rapid response ensures that your ultrasound machines enjoy as much up-time as possible—there is nothing worse than being without such an indispensable tool.
Our goal is to get it right the first time! MXR service engineers are ready to fulfill all of your ultrasound system’s needs.
- Guaranteed Phone and Onsite Response Times - All Calls Routed to a Live MXR Employee
- Customized Service Agreements
- Access to Technical Support
- One Source for all your ultrasound equipment needs (service/parts/probes)
- ISO 13485:2016 Certified Service Organization
- An Experienced Group of Dedicated Professionals Working on Your Behalf
Portable System Repair and Probe Repair Available
We've been successfully repairing portable units and ultrasound probes for decades. All depot repair is conducted at our state-of-the-art Fishers, Indiana repair facility. We repair all major makes and models. Ask about our 'flat rate' repair pricing for select models.
Customized Ultrasound Service Plans to Fit Your Needs
Our highly trained engineers have decades of experience with numerous manufacturers and models and our sales team can help provide the right solution for your facility. MXR can offer service on an as-needed basis, as well as multiple ultrasound service plans to meet your requirements and budget.
- Full Service - Allows MXR Imaging to perform all the services needed to keep your system operating like new. This would be inclusive of preventative maintenance, 100% remedial labor, parts included and probe repairs.
- PM Only - Our FSE team will perform scheduled maintenance to meet or exceed the OEM specification to ensure that your system is running as efficiently as possible.
- PM + Labor - This combined agreement allows for the systems required preventative maintenance to take place along with covering any labor needed to service the system
- Customized Plan - We have the ability to build the agreement that works best for you. Ask about our applications training, repair training, parts only and probe pool agreements.
